WHAT WE OFFER

	Free and confidential advice on racial harassment and violence.
	Free and confidential advice on racial discrimination.
	Assistance with completing forms.
	Assistance with making applications.
	Assistance with writing letters.
	Telephone advice.
	Free representation if required.
	Interpreter Service.
	Confidential interview facilities of home visits when appropriate.

AT YOUR FIRST APPOINTMENT

	Who will deal with your case.
	How you can make a complaint under the Race Relations Act of 1976
	How we will gather the evidence.
	Whether or not your application will be referred to the Commission for Racial Equality, or will stay with TREC.
	What TREC will do for you.
	What you will need to do next.
	If possible, we will tell you about the time scale involved.

WHAT YOU CAN EXPECT FROM US

	Your case will remain confidential and will not be discussed outside the offices unless we have your permission.
	We will deal with you properly and courteously.
	If we are unable to help, we will refer you to another agency, which should assist you.
	We will respond to any enquiry within 7 working days.

YOUR RIGHTS

Raise it with the Director of TREC.

WHAT WE CAN EXPECT FROM YOU

	To keep your appointments with your Caseworker.
	To tell us everything.
	To send us any information about the case as soon as possible
	To keep us informed of any changes to your present situation, e.g. change of address or telephone number.

YOU CAN GET IN TOUCH WITH US:

	By Telephone  on 0161 343 3399
	By Fax on 0161 343 2424
	In Writing  to Tameside Racial Equality Council, 20 Warrington Street, Ashton-under-Lyne. OL6 7JS
	By Computer e-mail trec.office@virgin.net